December 19, 2013
Notice on New York Insurance Law — Victims of Domestic Violence:
New York Insurance Law § 2612 provides that if any individual covered
by an insurance policy delivers to the insurer a valid order of
protection, then the insurer shall keep confidential and shall not
disclose to a policyholder or other insured covered under the policy
against whom the individual has a valid order of protection:
(1) the address and telephone number of the victim of domestic violence (or of any child residing with the victim);
(2) the nature of the health care services provided; or
(3) the name, address, and telephone number of a person or entity providing covered services to the victim.
If the individual covered by an insurance policy is a child, then the
rights established by Insurance Law § 2612 may be asserted by the
child's parent or guardian. If the individual covered by an insurance
policy is a child, then the rights established by Insurance Law § 2612
may be asserted by the child's parent or guardian.
Effective January 1, 2013, Insurance Law § 2612 also requires an
insurer to accommodate a reasonable request made by an individual
covered by an insurance policy or contract to receive communications of
claim-related information by alternative means or at alternative
locations if the individual clearly states that disclosure of the
information could endanger the individual. If a child is the individual
covered by an insurance policy, then this right may be asserted by the
child’s parent or guardian.
A victim of domestic violence may provide an alternative address,
telephone number, or other method of contact by calling Customer
Advocacy at 888.901.6377. Customer Advocacy can also direct individuals
on how and where to send a valid order of protection. Victims of
domestic violence should tell their Customer Advocacy representative
what type of coverage they have and that they have a domestic violence
protective order in place and/or that they need to protect their contact
information from disclosure for their or their child’s personal safety.
For further information on domestic violence services, contact the New
York State Domestic and Sexual Violence Hotline by dialing 800.942.6906
or visit the
New York State Office for the Prevention of Domestic Violence website.